17 September 2020, Moscow. Speech Technology Сenter has implemented an intelligent speech analytics system to monitor the quality of service in the call centre of ForteBank JSC, a leading bank in Kazakhstan. Speech analytics has enabled 24/7 monitoring of the quality of conversations conducted by call centre operators and facilitated a transition from random checks to complete the assessment of all conversations.
We want to invite experts for dedicated webinar August 27, 2020, 12:00 PM (GMT +3:00) Moscow for railway networks including Subways safety with the implementation of advanced face recognition solutions.
During the webinar Oleg Glebov, a global business development expert, will share unique experience based on the ongoing safe city and safe transport projects in Russia.
VoiceBiometrics has been established as a key answer to current challenges and requirements for effective remote customer on-boarding, interaction, overall experience improvement while decreasing fraud and operational expenses.
Vara Technology and Speech Technology Center Bring in Details about Voice Biometrics and will share:
Technologies that transform the doctor's voice into the text (speech-to-text) allow healthcare workers to get rid of routine, save 22% of time on filling out protocols, and improve overall documents and diagnosis quality.
The solution is already working in the departments of radiological diagnostics of Moscow city medical centers.
A successful case scaling up to other regions of Russia.
We want to invite you for dedicated webinar August 13, 2020 around the overview of the implementation technical aspects for cost-effective digital onboarding and communication solution.
Company expert will share recommendations and comments following more than 30 years of R&D in the field of biometrics and unique scope of projects for finance industry in a way of voice/facial client identification.
Speech Technology Center, part of the Sberbank ecosystem, participated in development of a intelligent chatbot to automate response from passengers of the Moscow Metro.
In the fall of 2020, the chatbot will be introduced the mosmetro.ru website, via the Moscow Metro mobile app, instant messengers, as well as on the MosMetro page on social media.
We want to invite you for dedicated webinar August 4, 2020 around the overview of Smart Tracker solution and approach for full function biometric contactless measurement and control system implementation.
During this webinar Speech Technology Center expert Oleg Glebov will present an overview of Smart Tracker solution and approach for full function biometric contactless measurement and control system implementation.
The chatbot communicates with Tele2 customers through digital channels and processes up to 15,000 calls per day and more than 300,000 calls per month. 80% of requests are processed without the involvement of an agent.
The number of tickets closed by the chatbot in January–May 2020 has increased by 241% year-on-year, i.e. 3.5 times.
The introduction of the intelligent chatbot has improved the quality and speed of customer service, increased call centre capacity, and cut down on operating costs.
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