Date: 17-21 October Place: Dubai World Trade Center, Dubai
GITEXTechnologyweekis one of the largest trading events in Dubai, and it is back again this year. It is a gateway for global brands to access the Middle East, one of the fastest emerging investment ready ICT market.
Speech Technology Сenter (part of the Sber digital ecosystem) created a voice assistant to optimise the work of the UMMC-Health medical institution in Yekaterinburg. The service reduces the time doctors waste on missed appointments and waiting for the patients, lowers the workload of the call centre staff, cuts the cost of the SMS messaging for the clinic, and fosters customer loyalty.
August 12, 2021, Moscow — Speech Technology Сenter (part of the Sber ecosystem) has presented a new release of Voice2Med, a product for AI-based completion of medical reports.
August 16, 2021, Moscow — Speech Technology Сenter (part of the Sber ecosystem) has installed a multi-channel system for automated notifications and surveys over digital communication channels in the Social Welfare Centre of the Tyumen Region. The intelligent dialogue assistant makes about 1,500 calls a month to inform the public of what social welfare benefits are available.
July 1, 2021, Moscow — Speech Technology Center (part of the Sberbank ecosystem) announces Nestor.BRIEF, a new AI-based product for logging in-person and online meetings. The solution enables speech-to-text conversion and supports a single digital archive for meeting notes. Using this solution from Speech Technology Center enables you to digitize meeting notes and reduce time spent on minutes preparation by at least 50 percent. It simplifies saving and searching for data from any meeting.
This is an ideal solution for companies that prioritize enterprise communication security, data protection, and workplace digitalization.
The program allows for integration with video conferencing platforms TrueConf and VideoMost, while integration with top 5 video conferencing systems is currently in the works.
Sber introduced SmartBadge, a new device for analysing employee-customer communications, at the St. Petersburg International Economic Forum. Designed by SberDevices, SmartBadge integrates seamlessly with the Speech Technology Center's speech analytics system. The SmartBadge system incorporates portable dialogue-recording devices (badges) with e-ink display, a docking station for charging up to five badges and downloading recorded data, as well as software for secure remote management, diarising records and exchanging data with the speech analytics service.
23 April 2021 — Moscow — The Speech Technology Center and Credit Bank of Moscow (MKB) summarise the preliminary results of introducing speech analytics for quality control of the services offered by MKB's contact centre.
14 April 2021 — Moscow — The Speech Technology Center (part of the Sberbank ecosystem) provided its Customer Engagement Platform to Sberbank in Kazakhstan to create smart robots powered by artificial intelligence.
1 April 2021, Moscow — The voice assistant recently launched by VTB in its mobile bank app employs tech provided by Speech Technology Center. This assistant is intuitive and easy to use thanks to an integrated suite of technologies provided by Speech Technology Center. It includes automatic spontaneous speech recognition, natural language processing and understanding (NLU), and speech synthesis. Customers will now be able to get their questions answered or necessary operations executed in a matter of seconds by speaking to the assistant.
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