July 1, 2021, Moscow — Speech Technology Center (part of the Sberbank ecosystem) announces Nestor.BRIEF, a new AI-based product for logging in-person and online meetings. The solution enables speech-to-text conversion and supports a single digital archive for meeting notes. Using this solution from Speech Technology Center enables you to digitize meeting notes and reduce time spent on minutes preparation by at least 50 percent. It simplifies saving and searching for data from any meeting.
This is an ideal solution for companies that prioritize enterprise communication security, data protection, and workplace digitalization.
The program allows for integration with video conferencing platforms TrueConf and VideoMost, while integration with top 5 video conferencing systems is currently in the works.
Sber introduced SmartBadge, a new device for analysing employee-customer communications, at the St. Petersburg International Economic Forum. Designed by SberDevices, SmartBadge integrates seamlessly with the Speech Technology Center's speech analytics system. The SmartBadge system incorporates portable dialogue-recording devices (badges) with e-ink display, a docking station for charging up to five badges and downloading recorded data, as well as software for secure remote management, diarising records and exchanging data with the speech analytics service.
23 April 2021 — Moscow — The Speech Technology Center and Credit Bank of Moscow (MKB) summarise the preliminary results of introducing speech analytics for quality control of the services offered by MKB's contact centre.
14 April 2021 — Moscow — The Speech Technology Center (part of the Sberbank ecosystem) provided its Customer Engagement Platform to Sberbank in Kazakhstan to create smart robots powered by artificial intelligence.
1 April 2021, Moscow — The voice assistant recently launched by VTB in its mobile bank app employs tech provided by Speech Technology Center. This assistant is intuitive and easy to use thanks to an integrated suite of technologies provided by Speech Technology Center. It includes automatic spontaneous speech recognition, natural language processing and understanding (NLU), and speech synthesis. Customers will now be able to get their questions answered or necessary operations executed in a matter of seconds by speaking to the assistant.
15 March 2021 — The Speech Technology Center (part of the Sberbank ecosystem) and the Samolet Group are implementing the first voice biometrics project in the development industry to identify customers by voice in order to improve the quality of service in the call centre of the Samolet Group, a major developer in the Moscow region.
20 February 2021 — The Stavropol State Agrarian University (SSAU) became the first university in Southern Russia to deploy a biometric face recognition system from Speech Technology Сenter (part of the Sberbank ecosystem).
This was a joint project implemented by Sberbank and SSAU. For several years, Sberbank has been the partner of the university, including for the implementation of the SSAU campus project.
25 December 2020, Moscow — The Speech Technology Center (part of the Sberbank ecosystem) has begun to implement an intelligent speech analytics system to monitor the quality of service in the sales call centre of Samolet Group, a major developer in the Moscow region and one of Russia's Top 10 developers in terms of current construction volumes. Its project portfolio exceeds 15 million m2.
Speech Technology Center (part of the Sber ecosystem), together with the Moskovsky Bank of Sberbank and the team of Moscow Metro, introduced a chatbot for passengers. During testing in a focus group, the virtual text assistant automatically processed 75% of inquiries, without transferring them to human operators. From 17 November, the virtual assistant is running in commercial operations, where it achieved 88% automation. The bot is available through the Moscow Metro app.
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