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News and events

ForteBank  Uses Speech Technology Сenter Analytics to Improve Call Centre Efficiency
17 September 2020

17 September 2020, Moscow. Speech Technology Сenter has implemented an intelligent speech analytics system to monitor the quality of service in the call centre of ForteBank JSC, a leading bank in Kazakhstan. Speech analytics has enabled 24/7 monitoring of the quality of conversations conducted by call centre operators and facilitated a transition from random checks to complete the assessment of all conversations.

Join us on webinar "Digitalisation of modern railways passengers experience and safety management with face biometrics"
24 August 2020

We want to invite experts for dedicated webinar August 27, 2020, 12:00 PM (GMT +3:00) Moscow for railway networks including Subways safety with the implementation of advanced face recognition solutions.

During the webinar Oleg Glebov, a global business development expert, will share unique experience based on the ongoing safe city and safe transport projects in Russia.

Registration: http://webinar.speechpro.com/270820

Looking forward to seeing you!

Join us on webinar "Operational conditions for Airport video control and facial biometric systems during global disease"
17 August 2020

During the webinar we will discuss:

  • Implementation scenarios and outcome
  • ONE ID as a concept and key requirments
  • Reference projects
  • Complex approach to Airport operations and security in terms of Facial Biometrics
  • Uses cases of face recognition for Airport industry
  • Biometrics as part of control and monitoring

Registration: http://webinar.speechpro.com/200820

Looking forward to seeing you!

Join us on webinar "Your Voice is Your Password"
12 August 2020

Where: оnline

When: August 13, 4:00 PM (IST)

VoiceBiometrics has been established as a key answer to current challenges and requirements for effective remote customer on-boarding, interaction, overall experience improvement while decreasing fraud and operational expenses.

Vara Technology and Speech Technology Center Bring in Details about Voice Biometrics and will share:

Speech Technology Center is implementing a project for filling out medical documents by voice in Moscow
7 August 2020
  • Technologies that transform the doctor's voice into the text (speech-to-text) allow healthcare workers to get rid of routine, save 22% of time on filling out protocols, and improve overall documents and diagnosis quality.
  • The solution is already working in the departments of radiological diagnostics of Moscow city medical centers.
  • A successful case scaling up to other regions of Russia.
Join us on webinar "Digital Clients Onboarding: pitfalls and challenges of e-KYC policy implementation"
7 August 2020

We want to invite you for dedicated webinar August 13, 2020 around the overview of the implementation technical aspects for cost-effective digital onboarding and communication solution.

Company expert will share recommendations and comments following more than 30 years of R&D in the field of biometrics and unique scope of projects for finance industry in a way of voice/facial client identification.

Looking forward to seeing you.

Speech Technology Center ranked among largest and fastest growing IT companies in Russia by the CNews
5 August 2020
  • CNews is the largest high-tech magazine in Russia and the CIS
  • Speech Technology Center has been included in the list of the top 20 largest technology developers and top 10 fastest-growing companies in Russia
  • Speech Technology Center rised up 17 positions over the past year
Speech  Technology Center takes part in development of virtual assistant for  Moscow Metro passengers
5 August 2020

Speech Technology Center, part of the Sberbank ecosystem, participated in development of a intelligent chatbot to automate response from passengers of the Moscow Metro.

In the fall of 2020, the chatbot will be introduced the mosmetro.ru website, via the Moscow Metro mobile app, instant messengers, as well as on the MosMetro page on social media.

Join us on webinar "Automated contactless access control system with face recognition and remote thermal measurement"
3 August 2020

We want to invite you for dedicated webinar August 4, 2020 around the overview of Smart Tracker solution and approach for full function biometric contactless measurement and control system implementation.

During this webinar Speech Technology Center expert Oleg Glebov will present an overview of Smart Tracker solution and approach for full function biometric contactless measurement and control system implementation.

Registration: http://webinar.speechpro.com/040820

Speech  Technology Center Develops Intelligent Chatbot for Tele2
13 July 2020
  • The chatbot communicates with Tele2 customers through digital channels and processes up to 15,000 calls per day and more than 300,000 calls per month. 80% of requests are processed without the involvement of an agent.
  • The number of tickets closed by the chatbot in January–May 2020 has increased by 241% year-on-year, i.e. 3.5 times.
  • The introduction of the intelligent chatbot has improved the quality and speed of customer service, increased call centre capacity, and cut down on operating costs.
  • The project was integrated by the IT company CROC