Smart Logger: Multi-Channel Сall and Screen Recording System

Overview

Smart Logger is a multi-channel call and screen recording solution. It allows our customers around the world to capture and analyze all internal and external interactions across various types of communication channels (analogue, TDM, VoIP, etc.).

Smart Logger is Cisco certified and fully integrates with Cisco Unified Communications Manager (CUCM) platforms.

Smart Logger is intended for quality assurance, performance analysis and can be used for workforce and business processes optimization.

Smart Logger allows solving any practical tasks for call recording in areas of public safety, security, business and in industrial, transport and energy enterprises.

Smart Logger is a fully secure solution – watermarking, digital signature, user rights administration and user authentication ensure that only authorized persons can have access to the recordings.

Advantages

• More than 40 configurations of Smart Logger software modules designed for different practical tasks
• Exceptionally high sound recording quality: audio recordings made by Smart Logger can be used for identification by speech and voice
• Watermarks and digital signature embedded into a recorded audio signal to identify signs of tampering with a recording of a phone call
• Unique speech technologies: the best noise suppression filters and emotion detection analytics
• Wide set of registered language-independent parameters to monitor and evaluate staff performance (quantity of repeated calls, client/agent interruptions, client/agent speech duration ratio, hold/transfer calls per client, silence percentage, etc.)
• Recording of an employee's screen in addition to the call
• Single window multi-role interface, easy-to-use, personalized GUI
• Flexible platform and universal architecture
• Robust solution, hardware and software redundancy, 24/7/365 readiness
• Seamless integration; CTI, CDR/SMDR support and interaction with information systems (CRM/ITSM) of customers via API

Application

• Customer service help desks (public and private entities): record conversations for safety reasons, customer satisfaction issues, to monitor and improve staff performance
• Front offices of financial institutions (banks, insurance companies, brokerage firms): record verbal communications for financial security purposes and to monitor call quality
• Energy and Utility providers: record calls for effective risk management
• Police, military and government agencies: record and retrieve recorded calls with reliable call logging solution
• Emergency services (fire, ambulance, rescue): record incoming calls to ensure efficient follow up
• Crisis hotlines

Features

• Recording of 100% of calls
• Registration of information associated with a call
• Playback with noise reduction and automatic gain control
• Real-time audio channel monitoring
• Notifying call parties about recording to comply with applicable regulations and standards
• Intuitive searching of calls by filtering and sorting
• Analytics and scorecard tools
• Screen recording
• Data archiving (CD, DVD, external repositories)
• Export and playback of recordings by usual media players
• System monitoring
• Authorized only access
• User and administrator activity logging
• Virtual environment support (ESXi, Hyper-V)
• LDAP authorization
• Internal storage of recorded calls in .sl2 and open .wav formats
• ClickOnce installer support

Product Line

Interface Boards

Ethernet Connected Input Devices

Optional Software

Optional Software

Additional Equipment

	STC-H277	Mixer	Connection to duplex radio recording systems and other signal sources with four-wire interfaces. Size: 60x60x25 mm.
	STC-H382	Microphone with preamplifier	Control of acoustic conditions in recording environments. Two-wire 12 V power supply through interface boards or I/O recording devices.
	STC-H468	Lightning guard	Protection against too high voltage and current surges.