Speech Technology Center takes part in development of virtual assistant for Moscow Metro passengers



Speech Technology Center, part of the Sberbank ecosystem, participated in development of a intelligent chatbot to automate response from passengers of the Moscow Metro.

In the fall of 2020, the chatbot will be introduced the mosmetro.ru website, via the Moscow Metro mobile app, instant messengers, as well as on the MosMetro page on social media.

The Speech Technology Center team developed the chatbot based on its proprietary ChatNavigator solution, an omnichannel dialogue platform for virtual assistant creation.

From March to June 2020, Speech Technology Center implemented dialogue scenarios on more than 7,500 issues in the chatbot.

During the operation all the dialogues between chatbot and passengers will be analyzed, and based on it the "intelligence" of the bot will progress. The hybrid classification, a combination of rules and machine learning, will be used to further improvement the bot and understand user queries more accurately. New scenarios will be created, and existing ones will be updated.

In the future the chatbot will be able to provide information on working hours of stations, transfers, сrossings on the Moscow Central Circle, Moscow Central Diameters, and Intercept parking lots availability near the stations. The chatbot will help automate submission of applications and service response and find lost items besides calling the Mobility Support Center for assistance. In addition, the bot will be able to hold an informal dialogue with users.

Speech Technology Center embedded a universal API connector in the chatbot, which helps to communicate with passengers via different channels without an operator. The basic communication scenario is still the same for all channels, but each channel takes into account its own specificity of communication.

Dmitry Dyrmovsky, CEO, Speech Technology Center,

“The advantage and uniqueness of the project is that all components of the chatbot and platform are in the cloud. This is one of the completely cloud-based solutions introduced on the market for the first time. The optimization of the transport infrastructure by using modern AI and machine learning technology is a global trend. Speech Technology Center’s chatbot is a tool that allows transport companies to meet this trend today.”

Moscow Metro press office,

“The modern rhythm of life forces us to be fast and understandable when communicating with passengers. It is important for them to receive a comprehensible answer in time on a question that they have during their trip, in particular, which is also a sign of a convenient service. The integration of AI solutions and chatbot launch are aimed to complete the developing infrastructure of the metro and improve approaches to the passenger service.”

Speech Technology Center is a global developer of intelligent speech and facial-recognition technologies and an expert in AI and machine learning. It is one of the few companies in the world that creates and develops both biometric modalities: face and voice. The voice-falsification detection and speech-recognition solutions developed by Speech Technology Center occupy leading positions in global rankings by NIST, ASVspoof Challenge, VOiCES and CHiME Challenge. The Speech Technology Center's solutions have been implemented in 70 countries around the world.

Official website: www.speechpro.com

Media contact: pr@speechpro.com