Join us on webinar: "Improving Call Center customer experience and reducing costs through the voice biometrics integration"

In the current global situation more clients prefer to stay at home and receive services remotely in the fullest extent possible. Unfortunately, the sharp increase in demand for such services leads to, among other things, an increase in fraud and a lack of resources for seemingly established IT elements such as the Call Center. This especially affected the banking sector what now leads to the urgent need for implementation of easy remote customer enrollment, pre-answer caller authentication and risk-based multi factor authentication.

The webinar will talk about:

  • Current state and trends of Call Center authentication
  • Challenges and pitfalls of modern Call Center automation
  • The value of Voice Biometrics based on real projects experience 
  • Key recommendations, use cases and results of Call Center digitalization

You can find this webinar on our Youtube channel: