Smart Logger II Named 2010 Communications Solutions Product of the Year

Smart Logger II call recording and monitoring system has been named TMC's 2010 Communications Solutions Product of the Year. TMC (Technology Marketing Corporation) is a world leader in business to business and integrated media marketing.

STC’s Smart Logger II system manages call recording and monitoring for small front offices and distributed contact centers. Smart Logger II automates key call agent control and evaluation tasks and is considered one of the most advanced and efficient quality management systems for call centers, offering:

• quantitative and timing analysis
• lexical-semantic analysis
• emotion analysis

“STC was chosen to receive a 2010 Product of the Year Award for creating exceptional advancements in voice communications,” said Rich Tehrani, CEO of TMC. “Smart Logger II has shown benefits for its customers and provides ROI for the companies that use it. Congratulations to the entire team at Speech Technology Center.”

The Communications Solutions Product of the Year Award recognizes vision, quality and excellence in communications industry development. Winners of the 2010 competition were selected from hundreds of innovative products and services brought to market between March 2010 and March 2011.