STC Call-Logger Multi-channel call recording and monitoring system for call-centers

HIGHLIGHTS

• Affordable and reliable solution for high-quality recording
• Instant and complete performance monitoring. Start/end of the recording is controlled by CTI-Server, ensuring that all the call and agent status information may be monitored in real-time
• Dynamic free seating capability
• ACD-groups information received directly from CTI-server, new agents are registered automatically
• Highest database reliability provided by RAID and separate archiving station
• Database statistics available
• All the Smart Logger features and advantages, including transcription module, embedded noise-cancellation etc. apply

RECORDING

Call Logger recording stations provide full-time or random recording of agents’ conversations to the database. Network access to every conversation is always available.

MONITORING

Administrator stations allow real-time agent monitoring as well as fast and easy access to all archived recordings.

ARCHIVING

Call Logger archiving stations provide storage of all the critical conversation data at the RAID massive. Each stored recording may be immediately played back any time.