Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Speech Technology Center is a leading global provider of innovative systems in high-quality recording, audio and video processing and analysis, speech synthesis and recognition, and real-time, high-accuracy voice and facial biometrics solutions.
STC’s VoiceKey intelligent voice biometrics solution is compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services. VoiceKey for Call Centers, IVR and Mobile Applications helps businesses enhance customer experience while strengthening corporate security. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Experience Portal 6.0 and Avaya Aura® Communication Manager 6.3. STC is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, STC is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
"I am delighted that our VoiceKey voice biometrics application has been rated Avaya Compliant. VoiceKey’s flexible application platform provides organizations using Avaya Aura Experience Portal with additional options to protect their customer’s confidential information." - says Ivan Veresov, COO, STC.
Smart Logger II integration with communication solutions designed by world communication market leaders (Avaya, Cisco, Genesys) allows call centers to use all range of Smart Logger II features including screen analytics without additional infrastructure expenditures.
The new release of Smart Logger II software allows Avaya users to get CTI data without any additional Avaya licenses. Now Smart Logger II gets data on call center agents and teams directly from Avaya System Management Service (SMS). Smart Logger II integration with Avaya SMS allows Avaya call center owners to save from 15 to 50% on supplementary license fees.
Moreover, Smart Logger II for Avaya call centers can perform selective incoming call recording due to VDN recognition that ensures call transferring within call center. If only certain calls need to be recorded, new Smart Logger II features significantly reduced time and space required for recordings storage. The number of TSAPI Avaya licenses needed for call center operation is reduced as well.
Another feature for Avaya call center users is simplified Smart Logger II administration due to automatic Avaya IP phone mapping.
STC is Avaya DevConnect partner. This program aims to promote the Avaya compilable solutions meeting high Avaya technological requirements. Apart from Smart Logger II other STC products are integrated with Avaya as well, such as voice biometric solution VoiceKey and IVR VoiceNavigator solution.